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Patient FAQs
Enrolling for MedAdvisor
1
Do I have to visit the pharmacy to register for medAdvisor?
Downloading MedAdvisor Apps
7
What happens if I change my phone/device?
Can another person use my activation code on their phone to access my medication records?
Can the same activation code be used on multiple devices so I can have my account set up on multiple devices?
Do I need to enter my password each time I turn my phone off and on?
How long is my activation code valid for?
View all 7
Accessing MedAdvisor on the Internet
1
Can I access my medAdvisor account via a browser?
Controlling Reminders
11
Will medAdvisor provide notifications about doses and repeat reminders when I do not have internet access?
If medAdvisor is completely closed on my device (not running in the background), will I still receive notifications?
Does medAdvisor's script history tool list all my medications dispensed from all medAdvisor pharmacies, or only at my favorite medAdvisor pharmacy?
If I have a spare prescription at home, can I add this to my medAdvisor?
If I am on a dose administration aid, do I still need to use medAdvisor?
View all 11
My Favourite Pharmacy
3
What does it mean by "Favourite pharmacy"?
Can I change my "Favourite pharmacy"?
Is the pharmacy locator function used to locate all pharmacies or medAdvisor pharmacies only?
Using Tap-To-Refill
1
If I do not want to leave my script on file at my favourite pharmacy, can I still use the tap to refill function?
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