MedAdvisor

Patient Activations 1

• How do I activate a patient?

How does medAdvisor handle different Rx types? 2

• How will owing prescriptions be handled?
• If I enter "as directed by your doctor" as the instructions for a medication, how will medAdvisor calculate the days’ supply left?

Release Notes 1

• 2.0.0 Release Notes

Help - Coming Soon 0

Release Notes 1

• 2.0.0 Release Notes

Enrolling for MedAdvisor 1

• Do I have to visit the pharmacy to register for medAdvisor?

Downloading MedAdvisor Apps 7

• What happens if I change my phone/device?
• Can another person use my activation code on their phone to access my medication records?
• Can the same activation code be used on multiple devices so I can have my account set up on multiple devices?
• Do I need to enter my password each time I turn my phone off and on?
• How long is my activation code valid for?

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Accessing MedAdvisor on the Internet 1

• Can I access my medAdvisor account via a browser?

Controlling Reminders 11

• Will medAdvisor provide notifications about doses and repeat reminders when I do not have internet access?
• If medAdvisor is completely closed on my device (not running in the background), will I still receive notifications?
• Does medAdvisor's script history tool list all my medications dispensed from all medAdvisor pharmacies, or only at my favorite medAdvisor pharmacy?
• If I have a spare prescription at home, can I add this to my medAdvisor?
• If I am on a dose administration aid, do I still need to use medAdvisor?

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My Favourite Pharmacy 3

• What does it mean by "Favourite pharmacy"?
• Can I change my "Favourite pharmacy"?
• Is the pharmacy locator function used to locate all pharmacies or medAdvisor pharmacies only?

Using Tap-To-Refill 1

• If I do not want to leave my script on file at my favourite pharmacy, can I still use the tap to refill function?

About medAdvisor 7

• What are the benefits of having medAdvisor integrated into the GuildCare portal?
• What are the benefits of being a patient's "favourite pharmacy?
• How much is the medAdvisor program?
• If I am not part of the GuildCare programs, can I take MemoCare and medAdvisor on its own?
• How can I organise to recieve additional consumer marketing material?

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MedAdvisor Technical FAQ's 3

• How can I transfer patients from Healthnotes to MemoCare?
• If the patient is on MemoCare, how do I switch them to medAdvisor?
• Do I need to run backup for medAdvisor?

MedAdvisor Integration 4

• Is GuildCare and medAdvisor available on any dispense software?
• Can I take medAdvisor on its own without GuildCare or MemoCare?
• Can I use medAdvisor and eRx simultaneously?
• Can I use medAdvisor and Healthnotes simultaneously?

MedAdvisor Workflow 12

• How long will it take for patient history to flow through to the medAdvisor app after the patient activates their account?
• How long will it take for dispensed medication to flow through into medAdvisor?
• If I receive a tap to refill request but the patient’s script is not on file, what should I do?
• How long does it take for a tap to refill request to reach the pharmacy?
• How do I enrol an OTC customer who does not have details in my dispensing software?

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MedAdvisor Registration 2

• How to I register my pharmacy to become a medAdvisor networked pharmacy?
• How does a pharmacy enrol and activate a patient?

Video Tutorials 1

• Get Started Video

Video Tutorials 3

• Enrolling and Activating your Pharmacy
• Common MedAdvisor Tasks
• Other MedAdvisor Features