MedAdvisor Workflow

How long will it take for patient history to flow through to the medAdvisor app after the patient activates their account?
Once a patient activates their medAdvisor account, their script history will be displayed within 1 hour.
Mon, 14 Oct, 2013 at 4:22 PM
How long will it take for dispensed medication to flow through into medAdvisor?
Patient dispense data is generally updated within 5 to 10 minutes after dispensing a prescription for a registered medAdvisor patient.
Mon, 14 Oct, 2013 at 1:50 PM
If I receive a tap to refill request but the patient’s script is not on file, what should I do?
MedAdvisor has automatic patient notification messsage that can be sent to notify your patients that a Rx is required.
Mon, 14 Oct, 2013 at 1:51 PM
How long does it take for a tap to refill request to reach the pharmacy?
A Tap-To-Refill request is designed to appear in your medAdvisor application within seconds of your customers selecting to refill their prescription.
Mon, 14 Oct, 2013 at 4:07 AM
How do I enrol an OTC customer who does not have details in my dispensing software?
OTC customers can be easily created within the MedAdvisor tab of your GuildCare application simply by inputting your patients Medicare Number, then generat...
Mon, 14 Oct, 2013 at 4:16 AM
I would like patients to receive an automatic message after they tap to refill that their medication will be ready for pick up in 10 minutes
Pharmacies can specify any timeframe for patients to automatically receive a "ready for pick up" notifications by updating a specified time in y...
Mon, 14 Oct, 2013 at 1:56 PM
How will owing prescriptions be handled?
MedAdvisor does not currently display owing prescriptions in medAdvisor however the application does identify a smaller quantity dispensed as owing and will...
Wed, 30 Oct, 2013 at 4:37 PM
What happens if my patient has a reg 24 prescription?
Regulation 24 prescriptions will be handled exactly as other medications in medAdvisor, continuing to send reminder notifications and calculating the exact ...
Wed, 30 Oct, 2013 at 4:42 PM
If I enter "as directed by your doctor" as the instructions for a medication, how will medAdvisor calculate the days’ supply left?
MedAdvisor is designed not to calculate a patients number of days supply for prescriptions containing "as directed by your doctor" directions. How...
Wed, 30 Oct, 2013 at 4:47 PM
What happens if I edit a Patients prescription in my dispensing software?
Currently there is a limitation with how GuildCare processes a prescription record into medAdvisor where script records are passed to medAdvisor when a scri...
Mon, 11 Nov, 2013 at 9:54 AM